Effective Date: 12/10/2024
Last Updated: 12/10/2024
At Sahaj Living, accessible from https://sahaj.one, we are committed to safeguarding your privacy and protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website and services. By using this site, you agree to the collection and use of information in accordance with this policy.
If you have any questions regarding our Privacy Policy, please contact us at:
Email: sahajliving108@gmail.com
Phone: +91 77108 08108
Address: C-3, Ganga Vatika – Phase II Opposite Palm Bliss Resort, Near Omkaranada Ashram, Rishikesh, Uttarakhand 249201
Information We Collect We collect the following types of information from you when you use our website or services:
1.1 Personal Information
We collect personal information that you voluntarily provide to us when you:
- Make a booking or reservation
- Contact us via forms or email
- Subscribe to our newsletter
- Participate in promotions or surveys
The personal information we may collect includes:
- Name
- Email address
- Phone number
- Postal address
- Payment information (credit/debit card details)
1.2 Non-Personal Information
We also collect non-personal information automatically when you interact with our website. This may include:
- IP address
- Browser type and version
- Pages visited and the duration of your visit
- Device information
- Referring website URLs
1.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with small amounts of data that are stored on your device. They help us improve our website and enhance your user experience.
You can manage cookies through your browser settings and choose to refuse them. However, some parts of our website may not function properly if you disable cookies.
How We Use Your Information We use the information we collect from you for the following purposes:
- Booking and Reservation Management: To process and confirm your bookings, provide services, and manage reservations.
- Communication: To send booking confirmations, updates, promotional offers, and respond to customer inquiries.
- Personalization: To enhance your experience by providing personalized content, offers, and services based on your preferences.
- Marketing: To send you promotional emails, newsletters, and special offers if you have subscribed. You can opt out of these communications at any time.
- Customer Support: To provide assistance, resolve issues, and respond to your requests.
- Analytics: To analyze website usage and performance, optimize our services, and improve our website functionality.
How We Share Your Information We do not sell or share your personal information with third parties, except as necessary to provide our services or as required by law. We may share your information in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers to facilitate payments, process bookings, or provide other business-related services (e.g., payment gateways like Razorpay, email marketing services like Mailchimp).
- Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., courts or government agencies).
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business assets. We will notify you before your information is transferred and becomes subject to a different privacy policy.
Data Security We take the protection of your data seriously and have implemented appropriate measures to safeguard your personal information. We use secure encryption technology (SSL) to protect the transmission of sensitive information, such as payment details, over the internet.
However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.
Your Data Protection Rights As a user, you have certain rights concerning your personal information:
- Right to Access: You have the right to request a copy of the personal data we hold about you.
- Right to Rectification: You can request corrections to inaccurate or incomplete data.
- Right to Deletion: You have the right to request that we delete your personal data, subject to certain legal conditions.
- Right to Withdraw Consent: You can withdraw your consent to receive marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
To exercise these rights, please contact us via email at sahajliving108@gmail.com.
Retention of Information We retain your personal information for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:
- Booking Information: Retained for accounting and legal purposes for up to 2 years after your stay.
- Marketing Information: Retained until you unsubscribe or opt out of our marketing communications.
Children’s Privacy Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child, we will delete it as soon as possible.
Third-Party Links Our website may contain links to third-party websites (e.g., external booking platforms, social media). We are not responsible for the privacy practices or the content of these websites. We encourage you to read the privacy policies of any third-party site you visit.
Changes to This Privacy Policy We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the Last Updated date will be revised accordingly. We encourage you to review this page periodically to stay informed of any updates.
Governing Law This Privacy Policy is governed by the laws of India, and any disputes relating to this policy will be subject to the exclusive jurisdiction of the courts of Rishikesh, Uttarakhand.
Contact Us If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at:
Email: sahajliving108@gmail.com
Phone: +91 77108 08108
Address: C-3, Ganga Vatika – Phase II Opposite Palm Bliss Resort, Near Omkaranada Ashram, Rishikesh, Uttarakhand 249201